FREQUENTLY ASKED QUESTIONS

How to Order

Select your item(s) then choose payment method, option include PoliPayment, Pay ID and Bank Transfer. If you are paying through bank transfer, you will be required to write order number in description.

Credit Card

We do accept credit cards. All cards are subject to admin fees, which charge by credit card companies like Visa and MasterCard.
If you want to avoid credit card fee please choose from options provided below:
> Bank Transfer
> PoliPay by Australian Post
> PAYID

> Bank Transfer

We also accept bank transfer. Our account number are as follow. Please note, if you are paying through bank transfer then please write Account Name as Smokoo

Account Name            Smokoo
Bank                            ANZ
BSB                             012464
Account                     472691604

> PoliPay by Australian Post

Polipayment is one the fastest and secure payment mode owned by Australian Post use by many big businesses like Emirates, Qantas, Wester Union, Microsoft, Virgin Australia, Air New Zealand etc. for more information please visit
https://www.polipayments.com/Buy#matrix

> PAYID

PayID is the fastest and secure way to pay online.  Transition settles in seconds almost all Australian banks supports PayID if you are paying through PayID then please write order number in the description.
PayID is a simple service that makes paying money into accounts easier. You can create a PayID by choosing something easy to remember, like a phone number and registering it with your bank who will securely link it to your chosen account. Instead of sharing your BSB and account number, simply share your PayID.
https://payid.com.au/faqs/

Customer data and privacy

Today, security is a whole-of-business priority that’s why we use https and SSL standards in our platform.
Https does encrypt the exchanged data to keep it secure from eavesdroppers.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

When can I receive my parcel ?

Once payment is completed we quickly handover the parcel to the fastest courier available

Can I shop on smokoo.com.au without creating an account?

Yes you can by choosing Express checkout option on check out area

Why I should create an account with Smokoo.com.au

Once you create an account with us then next time you do not have to complete customer

Cancelling Order & refund

Once the order has shipped we can’t issue the refund but if the order is in the packing stage we can cancelled & issue a refund if you request us to do, cancellation fee applied %10.
If product is finished then will issue full refund

Courier and Shipment

Usually smokoo.com.au use Australian post and Sendle Courier service but in rare case we may use different couriers in all case we do not charge extra fee. There is a flat fees of $9.00 to every order for the shipment.

Why I have to provide IDs?

In Australia seller must have to establish customer legal age to sell tobacco products
Therefore smokoo.com.au cannot process any order until we don’t get Government acceptable IDs such as driving license/ Passport/ Proof of age card.